Privacy Policy

OUTCAST DISTRIBUTION, LLC PRIVACY POLICY

We at Outcast Distribution, LLC (“Outcast”, “we”, “our” or “us”) respect your privacy. Outcast Distribution, LLC owns and operates Amsterdam Retail Services, LLC. and Pure Leaf Kratom. This Privacy Policy (“Policy”) describes how we process your Personal Information when you visit our Websites, Outcast Wholesale Club | Smoke Shop Essentials, Amsterdam Smoke & Vape, and Pure Leaf Kratom (“Websites”), purchase our products, and communicate or otherwise interact with us (collectively the “Services”).

Please read this Privacy Policy carefully to understand our privacy practices when you use our Services. We may modify this Policy at any time at our discretion. Material changes will be conspicuously posted on the Websites or otherwise communicated to you. All changes will be effective immediately upon posting to the Websites.

IF YOU ARE A RESIDENT OF CALIFORNIA, TEXAS, OR NEBRASKA: PLEASE SEE THE “ADDITIONAL TERMS APPLICABLE ONLY TO RESIDENTS OF CALIFORNIA, NEBRASKA, AND TEXAS, INCLUDING YOUR CALIFORNIA PRIVACY RIGHTS” SECTION BELOW FOR ADDITIONAL INFORMATION THAT APPLIES TO YOU.

    I.      WHAT IS PERSONAL INFORMATION?

For purposes of this Privacy Statement, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

    II.     CATEGORIES OF PERSONAL INFORMATION WE COLLECT

We collect specific categories of Personal Information when you access our Websites, or otherwise communicate with us. The information we collect varies depending on the Services you are using.

We describe how we collect information on our Services below:

Category of Data	Examples	Retention Period
Identifiers	Full name, mailing address, billing address, shipping address, Internet Protocol Address (“IP Address”), email address, account user ID and password, and telephone number.	For business customers:  We retain this information as long as we have a business relationship with you. For investors:  As long as required by law. For individuals:  As long as needed to respond to your requests or as required by law.
Customer Records	Name, signature, physical characteristics or description, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.	As long as we have a business relationship with you.
Commercial Information	Records of products you purchased or received, or considered, other purchasing history and invoices.	As long as we have a business relationship with you.
Internet Activity	Browsing history, search history, information regarding your interactions with the Websites, applications, or advertisements, electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (“MAC”), screen resolution, cookie information, system type, access times, referring Websites URLs.	For as long as is needed for our business purposes
Geolocation Data	City, State, Zip Code, and Country (based on IP Address).	For as long as is needed to obtain general statistics on Website traffic.
Sensory Information	Customer Services calls.	For as long as is needed for our business and customer service purposes.

 

    III.     SOURCES OF THE INFORMATION WE COLLECT AND THE PURPOSE FOR WHICH WE COLLECT IT

The charts below list the categories of Personal Information we may collect, as well as the sources we collect the information and the purpose(s) for such collection.

Information we collect from you

We collect certain Personal Information from you directly or automatically using technology for the purposes described below:

Purpose for Collection and Use	Examples	Category of Data
Business Purposes	·       To facilitate transactions ·       To process, deliver, and return products ·       To improve products ·       To provide customer service ·       To create accounts ·       To inform our business strategies ·       To engage in product research and development ·       To monitor and improve our products	·       Identifiers ·       Customer Records ·       Commercial Information ·       Internet Activity ·       Sensory Information
Communication Purposes	·       To respond to your requests or inquiries ·       To send you newsletters, emails, text messages, and updates ·       To provide information about our products	·       Identifiers ·       Customer Records ·       Commercial Information ·       Internet Activity ·       Sensory Information
Employment Purposes	·       We collect Personal Information such as your name, address, email, and phone number when you apply for employment with us through the Websites. ·       In addition, we may collect information relating to your demographics, education, and employment history when you submit that information as part of an employment application. Not all requested information is required, however, and we specifically indicate what information is required to submit your employment application.	·       Identifiers
Websites Management Purposes	•         To provide personalized experiences •         To troubleshoot problems with the Websites •         To help improve the Websites •         To understand how you get to the Websites	·       Identifiers ·       Internet Activity
Marketing & Advertising Purposes	·       To send you promotions ·       To serve you targeted advertising ·       To send you email promotions	·       Identifiers ·       Internet Activity ·       Commercial Information
For Compliance and Legal Purposes	·       To protect our legal rights and the rights of third parties	·       Identifiers ·       Customer Records ·       Commercial Information
Analytics	·       To perform analytics on your use of the Websites ·       To understand the Websites demographics and user preferences	·       Identifiers ·       Internet Activity ·       Geolocation Information

Information we collect from third party sources

We collect Personal Information from various third-party companies and public sources as described below:

Purpose for Collection and Use	Examples	Category of Data	Third Party Source
Commercial Purposes	When you purchase our products, we may coordinate with service providers to ensure the delivery of those products. When you purchase our products, we do not receive your credit card, debit card, or other financial information. Instead, that information is provided directly to a PCI-compliant payment processor to help us facilitate payment. However, we do receive your contact information and purchase information from the payment processor. We use the payment processor Greenlight (Privacy Policy – Greenlight Payments).	·       Identifiers ·       Customer Records	Payment Processors Service Providers
Marketing & Advertising Purposes	We may receive information from our third-party advertising service providers.	·       Identifiers	Service Providers Third Party Marketing and Analytics Companies
Analytics	We may also receive Personal Information from our third-party analytics providers.	·       Identifiers ·       Internet Activity ·       Commercial Information	Websites-related Services Providers, including analytics providers Third Party Marketing and Analytics Companies

 

Disclosing Personal Information

We may disclose your Personal Information as follows:

With Whom We Disclose Personal Information	Purpose for Disclosing	Category of Information
Employees, Business Partners, Affiliates, and Subsidiaries	Business Purposes including to process, deliver, and provide Services, communicate with you, provide customer service, and improve our products. Websites Management including troubleshooting problems, improving the content and functionality of the Websites, and customizing the Websites for you and our users.	·       Identifiers ·       Commercial Information ·       Customer Records ·       Internet Activity ·       Sensory Information
Services Providers	Business Purposes including payment processing, customer service, and performing analytics. Websites Management including hosting, troubleshooting problems, improving the content and functionality of the Websites, and performing statistical and other analyses of the Websites.	·       Identifiers ·       Internet Activity ·       Customer Records ·       Commercial Information
Third-Party Advertising Networks and Social Media Platforms	Marketing & Advertising Purposes including providing targeted advertising and other marketing communications. Business Purposes including performing data analysis and statistical analysis for us.	·       Identifiers ·       Commercial Information ·       Internet Activity
Government and Law Enforcement	Legal Purposes. We will cooperate with law enforcement and other governmental agencies and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring legal action against someone who may cause or be causing harm to, or interfering with our legal rights or any other person or entity.	·       Identifiers ·       Commercial Information ·       Internet Activity ·       Customer Records
Professional Advisors	Business Purposes. We need to receive advice from our professional advisors, such as our attorneys, accountants, financial advisors, and business advisors, in their capacity as advisors to us.	·       Identifiers ·       Commercial Information ·       Customer Records
New Owners or Successors in Interest	Change in Ownership/Business Successors. We may share your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, or sale of all or substantially all of our assets or stock to a subsequent owner or operator, a dissolution, bankruptcy, liquidation, or other similar business transaction where Personal Information may be shared, sold or transferred to that third party, including during the due diligence process.	·       Identifiers ·       Commercial Information ·       Internet Activity ·       Customer Records
Other Users	Digital Millenium Copyright Act Requests. By submitting a copyright infringement notice, counter-notice, or other similar notification, you consent to have that communication forwarded to any person or entity to whom the notice or counter-notice relates in order to facilitate a prompt resolution of the copyright infringement claim.	·       Identifiers

 

    IV.     DE-IDENTIFIED/AGGREGATED DATA

We may aggregate or de-identify Personal Information we collect through our Websites and when operating our business. Once information or data has been de-identified and/or aggregated, such information is no longer Personal Information. Outcast may use or share such de-identified or aggregated data for any legal purpose at its sole discretion.

    V.     WEBSITES ANALYTICS, COOKIES, AND OTHER TRACKING TECHNOLOGY

We use analytics services and targeted advertising cookies in addition to location features that are connected to your use of the Services. We use cookies, web beacons, pixel tags, and other technologies (collectively "Cookies") on our Services to automatically collect information used to improve the Services and to advertise to you. A cookie is a small text file that our Services save onto your computer or device when you use the Websites.

A cookie can either be a "session" cookie or a "persistent" cookie. Session cookies exist only for so long as you are visiting the Websites and are typically deleted when you exit your web browser. Each time you visit a Websites that has implemented a persistent cookie, the persistent cookie is renewed, and that cookie will remain active until its predetermined expiration date.

    A.    Websites Analytics

We use third-party software tools on our Websites to learn more about how visitors navigate the Websites and view content. These third-party analytics providers provide us with analytical information collected through the Cookies that we use to improve the Websites, to make sure it is easy to use, and to develop content that is both interesting and customized.

• Google Analytics and Its Advertising Features: We have enabled and implemented Google Analytics and Google’s Advertising feature. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Websites itself or to Google. Opting out will not affect your use of the Websites. For more information on how Google uses Personal Information, visit Google's Privacy Policy and Google's page on How Google uses data when you use their partners' websites or apps.

   B.    Targeted Advertising

We use service providers and other third parties to serve you customized email, SMS, and internet-based advertisements. Those ad networks use cookies and other tracking technologies to serve ads based on your prior visits to our Websites. These ad networks may place and store cookies on the devices you use to access our Services and collect information, including your browsing behavior, referring Websites, and your response to advertisements.

• Omnisend: We use Omnisend, an online advertising service to serve targeted advertisements on our behalf. To learn more about Omnisend’s privacy practices or how to unsubscribe from email and SMS advertising, please see Unsubscribe Page | Omnisend Help Center and Privacy Policy - Omnisend.
• Klaviyo: We use Klaviyo, an online advertising service to serve targeted advertisements on our behalf. To learn more about Klaviyo’s privacy practices or how to unsubscribe from email and SMS advertising, please see Understanding unsubscribes in Klaviyo | Klaviyo Help Center and Privacy Notice | Klaviyo Legal.

    VI.     CHAT TECHNOLOGY

We use chat services and software code that collect users’ interactions with the Website in a manner that allows us to monitor and review these interactions for customer service and to improve our Services. These interactions may include users’ Personal Information entered into the chat window, webpages visited on our Website, IP address, and geographic location information such as city, state, or geographic area. These interaction replays help us identify and diagnose usability problems, identify areas for improvement, and improve the customer experience when using the Website. To learn more about how Live Chat manages personal information, please go to Privacy Policy | LiveChat.com.

    VII.     YOUR CONSUMER PRIVACY CHOICES

• Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below or by contacting us at [email protected].
• Delete Your Account. If you no longer wish to use the Services or access your account or account information, you may request us to delete your account by contacting us at [email protected]. This will result in the full, permanent deletion of your account and associated information. We will not be able to recover your account after it has been deleted.
• Update Your Browser Settings. If you wish to limit or opt out of third-party advertising, you can do one or more of the following:
  • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note that disabling cookies may impact some of the features of our Websites and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies.
• Digital Advertising Preferences.
  • You can change your preferences with respect to certain online ads, and to obtain more information about ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance’s Consumer Choice Tool. Please note that even if you opt out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use to visit our Websites may offer relevant privacy settings; please see the device settings for details.
• Global Privacy Control. You may opt out of the sale or sharing of your Personal Information by broadcasting a Global Privacy Control (“GPC”) signal, an opt-out preference signal, using a browser and/or browser extension that supports the GPC signal. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use (https://globalprivacycontrol.org/orgs).
• Opt Out of Marketing Messages. If you sign up to receive marketing communications and materials, you consent to receive such communications at the location or contact information you provide.
  • If you no longer wish to receive email marketing messages from us, you should use the “unsubscribe” option that can be found in each marketing email we send or contact us using the information provided below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.
  • If you no longer wish to receive marketing texts from us, you may opt out at any time by replying “STOP” to one of our text messages. You may also contact us using the contact information provided below, and we will remove you from our distribution list.
  • You may request that we remove you from our telephone marketing list and refrain from sharing your telephone number with third parties by contacting us using the contact information provided below.

    VIII.     LEAVING OUR WEBSITES AND/OR LINKING TO THIRD PARTIES

We strive to ensure that any information you send us is safe. When you leave our Websites and go to another linked Websites, we are not responsible for the content or availability of the linked Websites. Please be advised that we do not represent either the third party or you if you enter into a transaction on the third-party Websites. Further, the privacy and security policies of the linked Websites may differ from those practiced by us. The inclusion of any link does not imply our endorsement of any other company, its Websites(s), or its product(s) and/or services(s). We are not responsible for the privacy practices or content of any other Websites.

    IX.    CHILDREN'S PRIVACY

Our Websites and Services are not intended for or directed to individuals under 21 years of age, and we do not knowingly collect any Personal Information from anyone under the age of 21.

    X.     DATA SECURITY POLICY & USER RESPONSIBILITIES

We take the protection of your information seriously and take reasonable and appropriate physical, administrative, and technical measures to protect the information collected through our Websites. While we implement commercially reasonable security measures to protect your privacy. There are inherent security risks associated with transferring data over the internet, and we cannot guarantee that the information collected about you will always remain private when using our Websites and/or Services. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

    XI.     ADDITIONAL TERMS APPLICABLE ONLY TO RESIDENTS OF CALIFORNIA, NEBRASKA, AND TEXAS, INCLUDING YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California, Texas, or Nebraska resident, applicable state law provides you with certain rights regarding your Personal Information or Personal Data. These rights are subject to limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity. This section provides a summary of your privacy rights and explains how to request to exercise those rights with us.

In the event of a conflict between this Section and the remainder of this Policy, this Section shall govern for residents of California, Texas, and Nebraska. Certain capitalized terms not defined in this Policy have the meaning set forth in the California Consumer Privacy Act of 2018 and its implementing regulations, each as amended (the "CCPA”), the Texas Data Privacy and Security Act ("TDPSA”), or the Nebraska Data Privacy Act (“NDPA”).

    A.   Your Privacy Rights

         1) Right to Opt Out

California, Texas, and Nebraska residents may request us not to Sell or Share your Personal Information.

Honoring Opt-Out Preference Signals. California, Texas, and Nebraska residents may direct us not to process their Personal Information for targeted advertising or “Sell” their Personal Information by enabling the GPC on the browsers or browser extensions that support it. To learn more about the GPC, visit https://globalprivacycontrol.org. If you choose to use the GPC, you will need to turn it on for each supported browser or device you use.

You may also submit an opt-out request by:

• Calling us at: (562) 343-5717
• Completing our webform at: Do Not Share/Sell My Personal Information
• Emailing us at: [email protected]

         2) Right to Access

California residents have the right to request any of the following which occurred in the prior 12-month period: (a) the categories of Personal Information we collected from you, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for collecting your Personal Information, (d) the categories of third parties with whom we shared your Personal Information, and (e) the specific pieces of Personal Information we collected from you.

Texas and Nebraska residents have the right to confirm whether we are processing their Personal Data and to access such Personal Data.

        3) Right to Request Deletion

California, Texas, and Nebraska residents have the right to request that Outcast delete their Personal Information or Personal Data that we collected from them. We will comply with such requests and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.

        4) Right to Correct

California, Texas, and Nebraska residents have the right to request that we correct their inaccurate Personal Information or Personal Data. If we receive such a request, we will use commercially reasonable efforts to comply. If necessary, we may ask for documentation showing that the Personal Information or Personal Data we maintain is inaccurate.

        5) Right to Data Portability

California, Texas, and Nebraska residents have the right to request a copy of the Personal Information or Personal Data that we collected from them in a portable and, to the extent technically feasible, readily usable format.

    B.   How to Exercise Your Rights to Access, Delete, Correct, and Data Portability

To exercise the access, data portability, correct, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at: (562) 343-5717
• Completing our webform at: Do Not Share/Sell My Personal Information
• Emailing us at: [email protected]

    C.     Verifiable Consumer Request

Except when we receive a request to opt out, we cannot respond to your request without sufficient information to allow us to reasonably verify your identity and confirm that the Personal Information or Personal Data is related to you.

When we receive your request to exercise your rights: (a) We will acknowledge receipt of your request; (b) We will try to match the information you provide in making the request with information we already maintain; (c) If required to verify your identity, we may ask you to provide additional information, including Personal Information or Personal Data; and (d) We will consider various factors when determining how to verify your identity, such as the sensitivity and value of the data, the risk of harm, and the likelihood of fraud.

We will only use Personal Information or Personal Data provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. If you maintain an account with us, we may use that account to respond to your request and/or verify your identity.  If we are unable to verify your identity as required by applicable laws and regulations, we will decline to comply with your request, and let you know why.

    D.    Who Can Exercise Your Rights?

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

Texas and Nebraska residents have a right to submit a request to opt out through an authorized agent. California residents have a right to submit requests to exercise any rights under the CCPA through an authorized agent. You may designate an authorized agent to make a request on your behalf to exercise your rights by doing the following: (1) Provide the authorized agent written permission to do so; (2) Verify your identity. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf. We will not require authorized agents to verify your identity to effectuate an opt-out request. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.

   E.     When We Will Respond

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. We may charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

    F.     Right to Non-Discrimination

California, Texas, and Nebraska residents have the right to not receive discriminatory treatment for exercising any of their rights under the CCPA, TDPSA, or NDPA. We do not discriminate against you if you exercise any of your privacy rights described in this Policy.

    G.     Appeals Process for Texas and Nebraska Residents

Texas and Nebraska residents have the right to appeal a denied request to exercise your privacy rights. You must submit your appeal within 60 days of your receipt of our denial. You may submit your appeal to us by contacting us at any of the following:

• Calling us at: (562) 343-5717
• Completing our webform at: Do Not Share/Sell My Personal Information
• Emailing us at: [email protected]

When We Will Respond. We will respond to your appeal within 60 days of receipt. When we respond we will include any action taken or not taken, including an explanation of the reason or reasons for the decision.

    H.     Additional Information for California Residents

Categories of Personal Information We Have Collected. During the past 12 months, we have collected the following categories of Personal Information: Identifiers, Customer Records, Protected Classification Information, Commercial Information, Internet Activity, Geolocation Data, Professional and Employment Information, Educational Information, and Sensitive Information.

Categories of Personal Information We Have Disclosed for a Business Purpose: During the past 12 months, we have disclosed the following categories of Personal Information for a Business Purpose: Identifiers, Customer Records, Protected Classification Information, Commercial Information, Internet Activity, Geolocation Data, Professional and Employment information, Educational Information and Sensitive Information.

Sharing Personal Information. In the last 12 months we have not Sold your Personal Information to a third party for monetary compensation. We have Shared Personal Information with third parties for the purposes of serving targeted advertising, including: Identifiers, Geolocation Data, and Internet Activity, to the third parties described in this Policy.

Processing Sensitive Personal Information. We do not “Sell” or “Share” any Sensitive Personal Information. We do not “Share” precise geolocation data for marketing or targeted advertising.

Shine the Light

California's "Shine the Light" law (Civil Code Section § 1798.83) allows California residents to request (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us at [email protected]. Please reference California Privacy Rights in your subject line. You may also write to us at the address provided below.

    XII.     CHANGES TO THIS PRIVACY POLICY

As our organization changes over time, this Privacy Policy may change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on our Services. We will provide you notice of material changes by indicating that the Privacy Policy has been updated on our homepage and will indicate the date we made the update above. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please, therefore, make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the Policy, please cease using the Services.

Contact Us

Outcast Distribution, LLC

1312 W. Esther Street

Long Beach, CA 90813

Telephone: (562) 343-5717

Email: [email protected]

 

 

Last updated July 2, 2025