Returns & Refunds Policy
Effective Date: November 4, 2026
At Amsterdam, we want our customers to have a positive shopping experience. Please review our return and refund policy before making a purchase to understand which products qualify for returns, refunds, or exchanges.
Returns
Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we cannot offer a return, refund, or exchange unless required by law.
To qualify for a return, your item must meet the following requirements:
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Be unused and in the same condition as when you received it.
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Be in its original packaging.
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Include a receipt or other proof of purchase.
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Be eligible for return under the terms of this policy.
Please Note: All returns must be approved before being sent back. Do not send products directly to the manufacturer.
Products That Cannot Be Returned
Certain products are not eligible for returns, refunds, or exchanges, including:
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Gift cards.
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Downloadable products.
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Certain health and personal care products.
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Intimate or sanitary products.
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Hazardous materials or flammable liquids and gases.
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Sale, discounted, promotional, and clearance items.
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Products affected by new laws or bans, as explained below.
7-Hydroxy (7-OH) & Products Affected by New Laws or Bans
Due to recent changes in state, local, and federal laws, certain products, especially 7-Hydroxy (7-OH), have become banned or restricted in some areas.
Effective November 4, 2026, Amsterdam will no longer accept returns or exchanges of any 7-Hydroxy (7-OH) products. All 7-OH products purchased on or after this date are considered final sale and are not eligible for standard returns, refunds, or exchanges.
This policy also applies to other products that become banned or restricted after they have been legally purchased. Customers cannot return, exchange, or receive a refund for these products simply because the law has changed.
Customers are responsible for understanding the laws in their state or area before placing an order. Amsterdam is not responsible for changes in the law that happen after a legal purchase has been made.
Important: Products affected by new laws or bans are not eligible for returns or refunds due solely to those legal changes. This policy does not remove any rights customers have under applicable law, including refunds or other remedies that may be required for defective products, incorrect shipments, or orders that cannot legally be fulfilled.
Sale & Promotional Items
All sale, discounted, promotional, and clearance items are considered final sale and are not eligible for standard returns, refunds, or exchanges.
Only regularly priced items may qualify for a return under our standard 30-day return policy.
Any refunds or replacements required by law will still be honored.
How to Request a Return
If your purchase qualifies for a return, please contact our customer service team at [email protected] within the 30-day return period.
When requesting a return, please include:
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Your order number or proof of purchase.
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The name of the product you wish to return.
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A brief explanation of why you are requesting a return.
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Photos of the product if it arrived damaged, defective, or incorrect.
Our team will review your request and provide further instructions if your return is approved.
Please do not send any products back without contacting us first.
Exchanges & Damaged Products
We only offer exchanges or replacements for products that arrive defective, damaged, or incorrect.
If you receive an item with an issue, please contact [email protected] with your order number, a description of the problem, and photos showing the issue.
Our customer service team will review your request and help determine the appropriate next steps.
Please Note: 7-Hydroxy (7-OH) products are excluded from standard returns and exchanges under our updated policy. Any refunds, replacements, or other remedies required by law will still be provided.
Refunds
Once your approved return has been received, our team will inspect the product to confirm that it meets our return requirements.
You will receive an email confirming that your return has been received and whether your refund has been approved or denied.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Please Note: Original shipping charges and return shipping costs are non-refundable unless otherwise required by law.
Partial Refunds
In certain situations, only a partial refund may be approved.
Examples include:
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Products that are not in their original condition.
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Items that are damaged or missing parts for reasons unrelated to an error on our part.
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Returns received outside the 30-day return period when an exception has been approved.
Partial refunds are reviewed on a case-by-case basis and are not guaranteed.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please follow these steps:
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Check your bank account to confirm whether the refund has been received.
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Contact your credit card company, as refunds may take additional time to appear.
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Contact your bank to ask whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please email [email protected] for assistance.
Return Shipping
Once your return has been approved, please send your package to the following address unless our customer service team provides different instructions:
Amsterdam Returns
3909 S Maryland Pkwy, Ste 314
#370
Las Vegas, NV 89119
Customers are responsible for return shipping costs unless the return is due to an error on our part or applicable law requires otherwise.
Shipping charges are non-refundable. If a refund is approved, any applicable return shipping costs may be deducted from the refund amount.
We recommend using a shipping service that provides tracking information. For higher-value items, consider purchasing shipping insurance.
Amsterdam is not responsible for return packages that are lost or damaged during shipping before they reach our return facility. This does not limit any rights provided by applicable law.
Questions or Need Assistance?
If you have questions about our Returns & Refunds Policy or need help with an order, please contact our customer service team.
Email: [email protected]
Our team will be happy to review your request and provide assistance.
By placing an order with Amsterdam, customers acknowledge that they have had the opportunity to review our Returns & Refunds Policy. All purchases are subject to applicable laws and the terms presented at the time of purchase.